VoxRefine reviews your dealership's connected sales and BDC calls and flags language that looks like an FTC or TCPA risk. Every flag comes with the exact quote, a severity, and a recommendation, so the serious ones surface for review instead of sitting in a recording no one replays. It is a monitoring and coaching aid that supports your compliance program.
Grounded in current FTC and TCPA standards. Every flag is tied to a verbatim quote, so it is reviewable, not a black-box score.
Deceptive-practice language under Section 5 of the FTC Act: misleading add-ons, undisclosed financing terms, and bait-and-switch phrasing.
Calling-window violations computed from the customer's local time zone, plus consent and do-not-call concerns. The out-of-hours check catches honest timing mistakes before they repeat.
Each flag carries the exact words from the call, how serious it is, and a plain recommendation. High-severity flags escalate by email so the worst ones never get missed.
Risk across the team, in one place, with the receipts attached.
Not a sample. Each connected call is reviewed for risk, so problems show up as a pattern instead of a surprise lawsuit.
Because every flag quotes the actual call, your team can confirm it in seconds and coach the rep, rather than arguing with a score.
The compliance report builds a documented history of what was flagged and addressed, useful evidence that your store takes compliance seriously.
VoxRefine call compliance is a monitoring and coaching tool that helps you surface and address risk in your team's calls. It supports your compliance program. It does not guarantee compliance, and it is not legal advice. For how the FTC, the TCPA, and your state's rules apply to your dealership, talk to a qualified attorney.
Want to see what compliance flags look like on real dealership calls?
Book a demo →It reviews your dealership's connected sales and BDC calls and flags language that looks like an FTC or TCPA risk. Each flag includes the exact quote from the call, a severity, and a plain recommendation, so a manager can review the real risk instead of replaying hours of audio. It is a monitoring and coaching aid that supports your compliance program. It does not make you compliant on its own and it is not legal advice.
Under the TCPA, telemarketing calls are generally restricted to between 8am and 9pm in the called party's local time, and some states are stricter. VoxRefine computes each call against the customer's local time zone and flags outbound calls that fall outside the window, so an honest mistake gets caught and coached instead of repeated.
Yes. Text messages are generally treated like telemarketing calls under the TCPA, including consent and timing rules. VoxRefine call compliance focuses on phone calls, but the same consent and calling-window principles your team needs to know apply across calls and texts.
No. The FTC's CARS Rule (Combating Auto Retail Scams) was vacated by the Fifth Circuit Court of Appeals in January 2025 and is not in force. That does not mean dealer advertising and pricing are unregulated: the FTC continues to enforce against deceptive pricing and add-on practices under Section 5 of the FTC Act, and sent pricing warning letters to auto dealer groups in 2026. VoxRefine's flags are grounded in those live FTC Act standards, not the vacated rule.
Common categories include FTC-style deceptive practices (misleading add-ons, undisclosed financing terms, bait-and-switch language) and TCPA issues (calling outside the allowed window, consent and do-not-call concerns). Every flag is tied to a verbatim quote, so it is reviewable rather than a black-box score.
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Tell us how your team handles phone compliance today and we'll show you what automatic FTC and TCPA flagging looks like on real dealership calls.