Most dealerships review a handful of calls a week, because a manager can only listen to so many. VoxRefine reviews all of them. Every connected call gets graded for coaching and checked for FTC and TCPA risk, then lands in one dashboard your managers actually use.
The same call analysis powers both coaching and compliance. Start with the one that hurts most.
Turn every call into coaching, not just the few a manager has time for. Specific feedback tied to recognized sales techniques, plus rep scorecards across calls.
Catch FTC and TCPA risk in your reps' calls automatically. Every flag comes with the exact quote, a severity, and a recommendation, so nothing sits buried in a recording no one replays.
It runs on the calls your reps already make. No new phone system, no change to how your BDC works.
The sales and BDC calls already being recorded in your workflow flow into VoxRefine. Your team keeps working exactly as they do today.
Connected calls are transcribed with the two speakers separated, then analyzed for coaching moments and compliance risk. Quiet voicemails and dead-air calls are skipped.
Managers see rep scorecards, call-by-call coaching, and a compliance report. High-severity compliance flags escalate by email so the serious ones never get missed.
Built on real dealership calls. Developed and proven on live sales and BDC calls through our Premier Automotive R&D partner before it reached anyone else.
Want to see your own reps' calls scored and checked?
Book a demo →Tell us how your team handles phone calls today and we'll show you what coaching and compliance look like on real dealership calls.